Talk To Me So I Can HEAR You

Communication Through the Noise of a Pandemic

Webinar Presenter: By Shawn Peers L.L.M., M.B.A.
Date: Wednesday, Oct. 7th – 8:00pm EST

By Shawn Peers L.L.M., M.B.A. George Bernard Shaw famously said “The single biggest problem with communication is the illusion that it has taken place”. Just because we are talking does not mean we are communicating. WHAT we are saying and HOW we are saying it plays a crucial role in determining whether the message sent is the message received. With the backdrop of a pandemic hanging over us, we have that much more noise that can prevent effective communication.

Sometimes, the problem can be a patient so distracted by the noise of current events, they just cannot “hear” what you are saying. Often times, we allow that noise to build up in our own world and we become too afraid to even send the message we know NEEDS to be sent.

This presentation will focus on why you need to send the right message, even if you think now might not be the right time. Perhaps your STYLE of communication will have to be tweaked to accommodate a COVID-world. So make that adjustment to make sure your patients understand what they need to know. You never know how it just might change a patient’s life!

Watch Replay

Objectives

Recognizing it is not too late to use our current situation to reset and change areas of your practice you want to change…you can always work to improve
Communication with empathy is more important now than perhaps any other time we can recall
Providing tips on building team unity and confidence that gives your patients the confidence they need to move ahead with care.

Bio:

Shawn is a recovering lawyer who, after 14 years in the practice of law, decided to turn his attention to ways he can help dentists find their path to success long before litigation becomes a reality. As president of DentalPeers, he combines his legal expertise and business knowledge accumulated from his MBA program and years of experience to help dentists find the fulfillment of a practice that suits them. On top of that, the buying group he oversees with DentalPeers can allow dentists to experience consistent savings similar to what DSO’s enjoy, meaning fulfillment does not come at a price…it comes with savings!